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Control Tower for Your Freight Ops

No more toggling tabs or chasing updates. Manage shipments, team actions, customer updates, and exceptions—all in one streamlined dashboard.

Go Global with Local Experts
Boost Customer Satisfaction
Save Costs and Increase Revenue

VALUE PROPOSITION

Why Use Velocity’s Operation Command Center?

A single source of truth for freight teams to monitor tasks, resolve issues faster, and increase operational agility.
 Manage team actions, shipment statuses, and alerts—without the chaos of scattered tools.

Unified Shipment View

See all details—from route to cargo description, services, sales reps, and routing type—on one clean card.

Real-Time Sync

Sales, operations, customs, and delivery teams stay aligned on every shipment—globally.

Task & Exception Handling

Identify pending actions, escalations, or exceptions and assign ownership instantly.

SINGLE VIEW FOR ALL YOUR RATES

Command Center for Shipments & Tasks

View shipment progress, team workloads, and pending actions in a unified dashboard. Cut through the clutter and drive proactive decisions.

    FROM 24HRS TO 2 SECS - QUOTE SMARTER, CLOSE FASTER

    Exception Management Made Easy

    Resolve problems quickly with automated alerts and team notifications. React in real time, reduce delays, and keep customers informed.

      OPTIMIZE SALES EFFORTS BY UP TO 40%

      Simplify Collaboration Across Teams

      Track who’s doing what, what’s delayed, and where attention is needed. One view. Zero confusion.

        FROM 24HRS TO 2 SECS - QUOTE SMARTER, CLOSE FASTER

        Central Communications Module

        Log internal comments, client interactions, and status updates in a single conversation thread.

          Frequently asked questions

          What is the Ops Command Center used for?

          The Ops Command Center is your logistics control tower—a single dashboard where teams monitor live shipments, customer instructions, pending tasks, and real-time exceptions across ocean, air, and multimodal freight.

          Can I customize views by team or region?

          Yes. Flexible filters let ops, sales, branch offices, and overseas agents see only the lanes, customers, or milestones that matter to them.

          Can I communicate with my team inside the platform?

          Absolutely. Each shipment card includes a centralized comment thread with @mentions, file attachments, and instant notifications, so every conversation stays in context.

          How does it handle time-sensitive exceptions?

          Delays, holds, or missing documents trigger instant alerts. The system auto-creates tasks, assigns owners, and escalates issues until they’re resolved.

          Can I integrate this with my existing CRM or TMS?

          Yes. Velocity exposes push–pull APIs and webhooks so operations data syncs seamlessly with your CRM, TMS, or data warehouse.

          Is this mobile-friendly?

          Yes. The Ops Command Center is fully responsive—giving on-the-go visibility via any iOS or Android device.

          Can I track shipment readiness and delivery progress?

          Yes. Every shipment card displays real-time readiness status, departure, arrival, and final delivery milestones, along with predictive ETAs for proactive customer updates.

          500,000+

          RATES AVAILABLE

          40,000+

          ROUTES TO CHOOSE FROM

          1,000+

          PORTS AROUND THE GLOBE

          Ready to Accelerate Your Freight Operations?

          Take control of your logistics lifecycle - quote, book, track, and manage in one place.

          Velocity color Logo

          Velocity is the all-in-one digital operating system built to power smarter, faster global freight forwarding. Tailored for freight forwarders and moving companies, Velocity streamlines quoting, rate management, shipment tracking, CRM, and business intelligence - all through a single, intuitive platform.

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